Frequently Asked Questions


How is the HVAC Service Program tune-up different from a standard tune-up?

A standard HVAC tune-up typically checks just a list of basic characteristics and is rarely diagnostic in practice. More than a standard tune-up, our HVAC Service Program involves adjusting and resetting the equipment to factory conditions so it operates closer to the performance level of a new unit.

What rebates and incentives are available through the HVAC Service Program?

Customers can receive a rebate of up to $50 per unit toward the diagnostic assessment and service performed on their HVAC system. Visit www.georgiapower.com/residentialHVAC for program details.

How can my customer participate in this program?

Customers must have an active Residential Georgia Power account and work with a Program Contractor listed on our website at georgiapower.com/findacontractor. All services must be performed prior to the submission of the rebate application.

How do I know if my customer's system is eligible for a rebate?

Your customer's system must meet the following requirements to be eligible for the program:

  • ONLY central air conditioners and heat pumps are eligible.
  • The system must be at least 5 years old.
  • The equipment must be 5 tons or less.
  • The outdoor temperature must be at least 70 degrees Fahrenheit when the diagnostic service is performed.
  • The system can’t receive more than one HVAC Service rebate in a 3-year period.
  • No more than three HVAC systems may be serviced per residential account per year.
Where are Program Contractors listed for the HVAC Service Program?

Visit www.georgiapower.com/residentialHVAC for program details and to find a Program Contractor.

How do I submit my customer's application for an HVAC Service Program rebate?

Program Contractors can submit an application online at www.georgiapowerrebates.com or on their mobile device using ICF’s PowerRebate™ app.

When should I submit my customer's application?

Program Contractors must submit all applications within 60 days of the HVAC Service.

When can my customer expect their HVAC Service Program rebate check?

Customers will receive a check 6 to 8 weeks after their Program Contractor submits the rebate application. Or Program Contractors can offer customers an instant rebate by providing the discount as a line item on the invoice, and then ask us to reallocate the rebate to the contractor.

What are the benefits of being an HVAC Service Program Contractor?

As a Program Contractor, you will have the opportunity to:

  • Grow and diversify your business offerings
  • Co-market with us
  • Be listed on our HVAC Service Program Find a Contractor website to drive more customers to your business
  • Offer our incentives
  • Provide your customers with increased comfort and energy efficiency at home
Do I have to complete trainings to participate in the HVAC Service Program?

Yes. Trainings are required to join the HVAC Service Program. These program trainings can be completed either in person or online. Your account manager will help you schedule the trainings after you complete the compliance screening process. Contact your account manager or HIContractor@southernco.com with any further questions.

What is a “secondary unit" or "secondary refrigerator"?

We define a secondary unit as a refrigerator or freezer that is not the one used for everyday cooking and storage, like the refrigerator in the kitchen. Examples of secondary units include working meat-freezers or beverage-refrigerators kept in the garage or basement.

When can my customer expect their Refrigerator Recycling Program rebate check?

Customers will receive a check 6 to 8 weeks after their refrigerator is picked up.

What is the difference between ICF, Recleim and Georgia Power?

ICF and Recleim are both subcontractors hired to help us implement the Refrigerator Recycling Program. Recleim is the subcontractor that schedules, picks up, and recycles your customer's refrigerator or freezer. ICF is the subcontractor that reviews the information of customers who have already completed the recycling process and prints and mails the incentive checks.

Can my customer recycle a secondary working refrigerator through the Refrigerator Recycling Program and claim those savings in a Home Energy Improvement Program Whole House project?

No. Recycling a secondary working refrigerator through the Refrigerator Recycling Program and claiming those savings on a Home Energy Improvement Program Whole House project is not allowed.

Where do I find the program Terms and Conditions for the HVAC Service Program?

Please visit https://georgiapowerrebates.com and review the application for the appropriate program.

What is a Home Energy Assessment?

During a Home Energy Assessment, a Program Contractor uses state-of-the-art diagnostic equipment and software to perform a holistic inspection of the home. The inspection helps identify potential savings opportunities and may lead to recommendations for specific energy-saving improvements.

What measures and incentives are available through the Home Energy Improvement Program?

For details, please visit www.georgiapower.com/homeimprovements.

Do I need to be a Program Contractor to Submit Individual Improvements Applications?

You do not need to be a Home Energy Improvement Program Contractor to install most Individual Improvement measures. However, only Program Contractors may conduct Individual Improvements such as air sealing, Home Energy Assessments or spray foam insulation with gas equipment. Other measurers may be installed by the homeowner or a state licensed contractor, depending on the equipment used. For details, please visit  www.georgiapower.com/homeimprovements.

What are the benefits of being a Home Energy Improvement Program Contractor?

Program Contractors differ from their competitors by offering home performance services and energy-saving measures in conjunction with rebates. Program Contractors also have access to program training and marketing materials at no cost.

Do I have to complete trainings to participate in the Home Energy Improvement Program?

Yes. Trainings are required to join the Home Energy Improvement Program. These program trainings can be completed either in person or online. Your account manager will help you schedule the trainings after you complete the compliance screening process. In addition to those trainings, in-field mentoring sessions are required for all BPI- or HERS-certified technicians who will perform Home Energy Assessments. Our Field Service team will contact you to help schedule these sessions after all prior requirements have been met. Contact your account manager or HIContractor@southernco.com with any further questions.

Where do I find the program Terms and Conditions for the Home Energy Improvement Program?

Please visit https://georgiapowerrebates.com and review the application for the appropriate program.

Where are Program Contractors listed for the Home Energy Improvement Program?

Visit www.georgiapower.com/homeimprovements for details about the program and to find a contractor.

When should my customer's application be submitted?

All applications must be submitted within 60 days of the test-out date for a Whole House project or within 60 days of the installation or invoice date for an Individual Improvement project.

When can my customer expect their Home Energy Improvement Program rebate check?

Customers will receive a check 6 to 8 weeks after their Program Contractor submits the complete rebate application.

When is the deadline for submitting projects completed in 2017?

The application must be submitted within 60 days of the test-out date for a Whole House project and within 60 days of the installation or invoice date for an Individual Improvement project.

My customer started a Single Family Whole House project in 2017 by completing an assessment and wants to complete the Whole House project this year. How do we complete the project?

Your customer may still complete the Whole House project using a Program Contractor. However your Home Energy Assessment is valid for one calendar year.

My customer started a Single Family Individual Improvement project in 2017. They want to complete it in 2018. How do we complete it?

All Individual Improvement projects must be invoiced on or after November 15, 2017, to be eligible for completion in 2018. All projects must be submitted within 60 days of the installation or invoice date.

Can my customer recycle a secondary working refrigerator through the Refrigerator Recycling Program and claim those savings in a Home Energy Improvement Program Whole House Project?

No. Recycling a secondary working refrigerator through the Refrigerator Recycling Program and claiming those savings on a Home Energy Improvement Program Whole House project is not allowed.

Why can’t I apply for my thermostat rebate through the online application?

Smart, Wi-Fi enabled thermostat incentives are available only through our Marketplace at www.georgiapowermarketplace.com.

Can I include light bulbs purchased through your Lighting Program in my Home Energy Improvement Program project?

No. The purchase of incentivized lighting products through our Lighting Program and claiming them in a Home Energy Improvement Program Whole House project is not allowed.

What incentives are available through the Lighting Program?

Incentives vary based on the light bulbs. For details, visit www.georgiapower.com/lighting.

What kinds of light bulbs are incentivized through the Lighting Program?

ENERGY STAR® certified standard A-line and specialty LED bulbs are eligible for incentives. Limit 16 LED bulbs per customer.

Where can I purchase incentivized light bulbs?

Discounted LED bulbs are available to Residential customers in-store and online at our Marketplace. For details and to find a store, visit www.georgiapower.com/lighting.

What is a standard LED?

Standard LED bulbs are called "A-line" bulbs. They fit a standard table lamp.

What is a specialty LED?

Specialty LED bulbs include candelabra bulbs, flood lights and halogen replacements.

How can my customer choose the right light bulb?

Instructions on how to choose the right light bulb are available at www.georgiapower.com/lighting.

Can I include light bulbs purchased through the Lighting Program in my Home Energy Improvement Program project?

No. The purchase of incentivized lighting products through the Lighting Program and claiming them in a Home Energy Improvement Program project is not allowed.

Can I include light bulbs purchased through the Lighting Program in my EarthCents® New Home Whole House project?

No. The purchase of incentivized lighting products through the Lighting Program and claiming them in an EarthCents® New Home Whole House project is not allowed.

What is an EarthCents® New Home?

An EarthCents® New Home is independently tested and constructed to exceed the current energy code requirements. These homes perform better due to a variety of energy-efficient features, such as effective insulation, high-performance windows, tight construction and ducts and more efficient heating and cooling equipment.

What types of homes are eligible under the EarthCents® New Homes Program?

Single family and multifamily homes are currently eligible to participate in the EarthCents® New Home Program.

What are the benefits of being an EarthCents® New Home Program Contractor?

The EarthCents® New Home Program seeks to increase demand for energy-efficient new homes. The program builds awareness among Georgia consumers about energy efficiency and the quality, comfort and energy savings associated with energy-efficient construction.

Do I have to complete trainings to participate in the EarthCents® New Home Program?

Yes. Trainings are required to join the EarthCents® New Home Program. These program trainings can be completed either in person or online. Your account manager will help you schedule the trainings after you complete the compliance screening process. Contact your account manager or HIContractor@southernco.com with any further questions.

Where do I find the program Terms and Conditions for the EarthCents® New Home Program?

Please visit https://georgiapowerrebates.com and review the application for the appropriate program.

When should my customer's application be submitted?

All applications must be submitted within 60 days of the test-out date.

When can my customer expect their EarthCents® New Home Program rebate check?

Customers will receive a check 6 to 8 weeks after their Program Contractor submits the rebate application.

How are 2018 EarthCents® New Home Single Family Builder allocations determined?

For more information on the 2018 Builder Allocation System, please contact your local Georgia Power representative.

What happens if an EarthCents® Builder Agreement expires before the homes are constructed and a rebate application is submitted?

If a contract expires, the builder will need to sign a new EarthCents® Builder Agreement. Approval will be determined based on allocations available for the builder.

If a builder constructs more qualifying homes than were pre-approved under the EarthCents® Builder Agreement, will they be able to apply for additional rebates?

We will pay rebates for the number of qualifying homes pre-approved under the Agreement. If additional homes are constructed, Program Management must approve a modification to the original Agreement.

If a builder signed an EarthCents® Builder Agreement for a multifamily development last year, are they eligible for rebates this year?

All EarthCents® Builder Agreements expire at the end of the calendar year. Please contact your local Georgia Power representative for renewal information.

How are the EarthCents® New Home rebate requirements different from 2016 to 2018?

Please visit www.georgiapowerrebates.com for more information on New Home rebates and to create an online rebate application.

Why did the HERS Score requirement change from 77 to 74 for Single Family homes to qualify for EarthCents® New Home rebates?

The requirement was adjusted from 77 to 74 to reflect increased efficiencies in standard, code-compliant homes that went into effect January 1, 2018. The EarthCents® New Home Program requires a HERS Index that validates at least 7.5% energy savings over a standard home, and the score of 74 more closely represents this minimum savings threshold for homes in Georgia. (The U.S. Department of Energy has determined that a typical resale home scores 130 on the HERS Index. A standard new home built to 2006 codes scores 100 on the Index.)

Can I include light bulbs purchased through your Lighting Program in my EarthCents® New Home Whole House project?

No. The purchase of incentivized lighting products through our Lighting Program and claiming them in an EarthCents® New Home Whole House project is not allowed.

Who is required to complete your drug screening and background check?

Any employee directly involved with the Home Energy Improvement Program or HVAC Service Program must comply with our drug screening and background check. This includes anyone who handles program paperwork, performs testing or interacts with the program in any way.

How do I complete your drug screening and background check?

A toolkit containing instructions on how to complete our drug screening and background check will be provided once all required program documentation is received. The toolkit will be sent by email or given to you by your ICF account manager once the online contractor application has been filled out completely and all documentation requirements are met. If you believe that you should have already received the paperwork or would like to have a new employee or additional technician complete the screening process, contact your ICF account manager or send an email to HIContractor@Southernco.com.

How do I get a set of login credentials for the online application?

Contact your ICF account manager or send an email to HIContractor@Southernco.com.

How do I get a set of login credentials for the Energy Efficiency Learning Center?

The Energy Efficiency Learning Center will send you an invitation to sign in and complete the selected courses once you complete prior application steps. If you do not receive the email, but believe that you should be enrolled, or have any trouble signing in, please contact your account manager or send an email to HIContractor@Southernco.com.