Frequently Asked Questions


What is a “secondary unit" or "secondary refrigerator"?

We define a secondary unit as a refrigerator or freezer that is not the one used for everyday cooking and storage, like the refrigerator in the kitchen. Examples of secondary units include working meat-freezers or beverage-refrigerators kept in the garage or basement.

When can my customer expect their Refrigerator Recycling Program rebate check?

Customers will receive a check 6 to 8 weeks after their refrigerator is picked up.

What is the difference between ICF, Recleim and Georgia Power?

ICF and Recleim are both subcontractors hired to help us implement the Refrigerator Recycling Program. Recleim is the subcontractor that schedules, picks up, and recycles your customer's refrigerator or freezer. ICF is the subcontractor that reviews the information of customers who have already completed the recycling process and prints and mails the incentive checks.

Can my customer recycle a secondary working refrigerator through the Refrigerator Recycling Program and claim those savings in a Home Energy Improvement Program Whole House project?

No. Recycling a secondary working refrigerator through the Refrigerator Recycling Program and claiming those savings on a Home Energy Improvement Program Whole House project is not allowed.

What is a Home Energy Assessment?

During a Home Energy Assessment, a participating Program Contractor uses state-of-the-art diagnostic equipment and software to perform a holistic inspection of the home. The inspection helps identify potential savings opportunities and may lead to recommendations for specific energy-saving improvements.

What measures and incentives are available through the Home Energy Improvement Program?

For details, please visit www.georgiapower.com/homeimprovements.

Do I need to be a participating Program Contractor to Submit Individual Improvements Applications?

You do not need to be a Home Energy Improvement participating Program Contractor to install most Individual Improvement measures. However, only participating Program Contractors may conduct Individual Improvements such as air sealing, Home Energy Assessments or spray foam insulation with gas equipment. Other measurers may be installed by the homeowner or a state licensed contractor, depending on the equipment used. For details, please visit  www.georgiapower.com/homeimprovements.

What are the benefits of being a Home Energy Improvement participating Program Contractor?

Participating Program Contractors differ from their competitors by offering home performance services and energy-saving measures in conjunction with rebates. Participating Program Contractors also have access to program training and marketing materials at no cost.

Do I have to complete trainings to participate in the Home Energy Improvement Program?

Yes. Trainings are required to join the Home Energy Improvement Program. These program trainings can be completed either in person or online. Your account manager will help you schedule the trainings after you complete the compliance screening process. In addition to those trainings, in-field mentoring sessions are required for all BPI- or HERS-certified technicians who will perform Home Energy Assessments. Our Field Service team will contact you to help schedule these sessions after all prior requirements have been met. Contact your account manager or HIContractor@southernco.com with any further questions.

Where do I find the program Terms and Conditions for the Home Energy Improvement Program?

Please visit https://georgiapowerrebates.com and review the application for the appropriate program.

Where are participating Program Contractors listed for the Home Energy Improvement Program?

Visit www.georgiapower.com/homeimprovements for details about the program and to find a contractor.

When should my customer's application be submitted?

All applications must be submitted within 60 days of the test-out date for a Whole House project or within 60 days of the installation or invoice date for an Individual Improvement project.

When can my customer expect their Home Energy Improvement Program rebate check?

Customers will receive a check 6 to 8 weeks after their participating Program Contractor submits the complete rebate application.

Can my customer recycle a secondary working refrigerator through the Refrigerator Recycling Program and claim those savings in a Home Energy Improvement Program Whole House Project?

No. Recycling a secondary working refrigerator through the Refrigerator Recycling Program and claiming those savings on a Home Energy Improvement Program Whole House project is not allowed.

Why can’t I apply for my thermostat rebate through the online application?

Smart, Wi-Fi enabled thermostat incentives are available only through our Marketplace at www.georgiapowermarketplace.com.

Can I include light bulbs purchased through your Lighting Program in my Home Energy Improvement Program project?

No. The purchase of incentivized lighting products through our Lighting Program and claiming them in a Home Energy Improvement Program Whole House project is not allowed.

What incentives are available through the Lighting Program?

Incentives vary based on the light bulbs. For details, visit www.georgiapower.com/lighting.

What kinds of light bulbs are incentivized through the Lighting Program?

ENERGY STAR® certified standard A-line and specialty LED bulbs are eligible for incentives. Limit 16 LED bulbs per customer.

Where can I purchase incentivized light bulbs?

Discounted LED bulbs are available to Residential customers online at our Marketplace. Visit georgiapowermarketplace.com for more information.

What is a standard LED?

Standard LED bulbs are called "A-line" bulbs. They fit a standard table lamp.

What is a specialty LED?

Specialty LED bulbs include candelabra bulbs, flood lights and halogen replacements.

How can my customer choose the right light bulb?

Instructions on how to choose the right light bulb are available at www.georgiapower.com/lighting.

Can I include light bulbs purchased through the Lighting Program in my Home Energy Improvement Program project?

No. The purchase of incentivized lighting products through the Lighting Program and claiming them in a Home Energy Improvement Program project is not allowed.

Who is required to complete your drug screening and background check?

Any employee directly involved with the Home Energy Improvement Program must comply with our drug screening and background check. This includes anyone who handles program paperwork, performs testing or interacts with the program in any way.

How do I complete your drug screening and background check?

A toolkit containing instructions on how to complete our drug screening and background check will be provided once all required program documentation is received. The toolkit will be sent by email or given to you by your ICF account manager once the online contractor application has been filled out completely and all documentation requirements are met. If you believe that you should have already received the paperwork or would like to have a new employee or additional technician complete the screening process, contact your ICF account manager or send an email to HIContractor@Southernco.com.

How do I get a set of login credentials for the online application?

Contact your ICF account manager or send an email to HIContractor@Southernco.com.

How do I get a set of login credentials for the Energy Efficiency Learning Center?

The Energy Efficiency Learning Center will send you an invitation to sign in and complete the selected courses once you complete prior application steps. If you do not receive the email, but believe that you should be enrolled, or have any trouble signing in, please contact your account manager or send an email to HIContractor@Southernco.com.